Right of withdrawal for consumers
(A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or self-employed profession.)

Cancellation policy

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period is 14 days from the day

• on which you, or a third party other than the carrier and indicated by you, acquire physical possession of the goods, if you ordered one or more goods as part of a single order and these are delivered together;
• on which you, or a third party indicated by you, acquire physical possession of the last good, if you ordered several goods as part of a single order and these are delivered separately;
• on which you, or a third party indicated by you, acquire physical possession of the last lot or piece, if you ordered a good that is delivered in several lots or pieces.

To exercise your right of withdrawal, you must inform us

Schachatelier Berlin, Zeitlose Handwerkskunst
Owner: Özgür Özel
Janischweg 17A, 13629 Berlin, Germany
Email: info@schachatelier.de
Web: www.schachatelier.de
VAT identification number pursuant to § 27a UStG: DE463334467
Member of IHK Berlin, membership number 107#2416343

of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an email). You may use the attached model withdrawal form for this purpose, but it is not obligatory.

Please do not send returned goods to the above address on your own initiative. Contact us beforehand by email at info@schachatelier.de – we will give you the correct return address.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exclusions and expiry

The right of withdrawal does not apply to contracts for the supply of goods that are not prefabricated and for whose production an individual selection or specification by the consumer is decisive, or that are clearly tailored to the consumer's personal needs (§ 312g (2) no. 1 BGB).

This applies in particular to all chess sets with an individual name or text engraving. As soon as you have entered a personalised engraving text during the ordering process and production has begun, withdrawal is excluded. Non-personalised standard items are subject to the regular 14-day right of withdrawal.

Model withdrawal form

(If you wish to withdraw from the contract, please complete this form and return it to us.)

Schachatelier Berlin, Zeitlose Handwerkskunst
Owner: Özgür Özel
Janischweg 17A, 13629 Berlin, Germany
Email: info@schachatelier.de
Web: www.schachatelier.de
VAT identification number pursuant to § 27a UStG: DE463334467
Member of IHK Berlin, membership number 107#2416343

• I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract for the purchase of the following goods (*)/for the provision of the following service (*)
• Ordered on (*)/received on (*)
• Name of consumer(s)
• Address of consumer(s)
• Signature of consumer(s) (only if this form is notified on paper)
• Date

(*) Delete as appropriate.